Protecting Your Data Is Our Priority

1. Information We Collect

When you register or use lepak88's services, we collect several categories of personal information to ensure the platform operates properly and securely. This information is collected directly from you or automatically during use.

Information collected directly from you includes:

• Full name as stated on your identity card (MyKad) or passport
• Date of birth for age verification (21 years and above)
• Active email address and mobile phone number
• Account username and password
• Payment method information used, including e-wallet and online banking account details
• Identity documents for the Know Your Customer (KYC) process when required
• Game preferences and transaction history within the account

Information collected automatically during use includes IP address, web browser type and version, device operating system, access time and date, as well as session data and cookies required for the platform's technical functions.

2. Purpose of Using Information

lepak88 uses the personal information collected solely for purposes related to providing platform services and complying with legal obligations. We do not use your data outside the scope stated here without your consent.

The main purposes for using your personal information:

• Registration, verification and management of user accounts
• Processing deposits and withdrawals through supported payment methods
• Identity and age verification for compliance with licensing requirements
• Sending important notifications related to accounts, transactions and service updates
• Prevention of fraud, money laundering and illegal activities
• Internal analysis for improving service quality and user experience
• Providing responsive customer support in Malay and English
• Compliance with obligations under international licensing and applicable legislation

3. Sharing and Disclosure of Information

lepak88 takes a strict approach to sharing user data. Your personal information will not be disclosed to third parties except in the following circumstances, all of which are subject to adequate contractual protections:

• Technical service providers that support platform operations, such as payment processors, cloud service providers and verification systems
• Competent authorities when required by a court order or legitimate legal requirement
• Business partners involved in licensed betting activities, provided they are subject to equivalent privacy obligations
• In the event of a merger, acquisition or sale of business assets, users will be notified in advance

All third parties granted access to lepak88 user data are required to sign a data processing agreement that prohibits re-use of data for other purposes. We continuously monitor their compliance with that agreement.

4. Data Security and Protection

The security of your personal information is our primary responsibility. lepak88 implements multiple layers of technical and organisational protection to ensure your data is protected from unauthorised access, use, disclosure or destruction.

• Data encryption during transmission using the latest HTTPS and TLS protocols
• Encryption of data stored in databases using industry-recognised standards
• Layered access controls — only authorised staff can access specific data based on job requirements
• Continuous system monitoring to detect suspicious activity or intrusion attempts
• Regular security audits by internal information security teams and independent external parties
• Detailed incident response procedures in the event of any data breach

Although we take reasonable steps to protect your data, no system can guarantee absolute security. We encourage you to use a strong password and not share your login details with anyone.

5. Cookies and Tracking Technologies

lepak88 uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide a better user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic platform functions such as login session verification and security. Cannot be disabled without affecting service functionality.
• Analytics cookies: Help us understand usage patterns to improve overall platform performance and content.
• Preference cookies: Store your chosen settings such as language and region for convenience on return visits.

You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the full functionality of some parts of the lepak88 platform.

6. Your Rights as a User

As a registered lepak88 user, you have the following rights regarding your personal information, and we are committed to respecting and facilitating the exercise of those rights:

• Right of access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of information that is inaccurate or incomplete
• Right to erasure: Request deletion of your personal data in certain circumstances permitted by law
• Right to object: Object to the processing of your data for certain purposes that are not required for the service contract
• Right to data portability: Receive your data in a machine-readable format for transfer to another service provider
• Right to withdraw consent: Withdraw consent for data processing at any time, without affecting the validity of prior processing

To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7. Your Account Security Responsibilities

While lepak88 takes comprehensive steps to protect data on our end, the security of your account also depends on your own actions. We encourage you to practise good digital security habits:

• Use a strong password — a combination of uppercase and lowercase letters, numbers and symbols, at least eight characters long
• Do not share your username or password with anyone, including individuals claiming to be from lepak88
• Log out of your account when done, especially when using a public or shared device
• Report to us immediately if you suspect any suspicious activity on your account
• Ensure the email address and mobile phone number linked to your account are always up to date and active

lepak88 is not responsible for unauthorised access resulting from the user's own negligence, such as sharing passwords or using a device infected with malware.

8. Cross-Border Data Transfers

As lepak88 operates under international licensing, some data processing may involve infrastructure located outside Malaysia. In such cases, we ensure equivalent data protection through:

• Data transfer agreements that comply with international data protection standards
• Use of cloud service providers with recognised security certifications
• Standard contractual clauses that bind data recipients to equivalent protection obligations

We always ensure that any cross-border data transfers are carried out with adequate safeguards and do not affect your privacy rights as a user.

9. Changes to This Privacy Policy

lepak88 reserves the right to update or modify this Privacy Policy from time to time. Changes may be made in response to changes in business practices, user requirements, legal requirements, or changes in the technology we use.

When material changes occur, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to registered users via their registered email
• Display a clear notice on the platform for a reasonable period after the changes take effect

Your continued use of lepak88 services after the date the changes take effect will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the lepak88 customer support team through the following channels:

• Live chat: Available 24 hours a day, 7 days a week on the lepak88 website
• E-mail: [email protected]

We provide support in Malay and English. All privacy-related inquiries will be handled with appropriate priority and confidentiality. Our team will endeavour to respond within a reasonable time.